Plan OverView
Our traditional PD GO program is designed to provide some of the most comprehensive coverage available today but with a wide array of payment options. This helps offer our customers many choices that fit their monthly budgets
Protection Direct is leading the way in providing an umatched
level of customer services. Our customers can call ONE
SIMPLE PHONE NUMBER with any
question, concern, breakdown or need. Based on your
need, you’ll be routed to one of our specialized concierge
team members:
Auto Nurse: Protection Direct’s Auto Nurse™ line is there to help answer any vehicle related
questions from “what type of fuel should I put in my vehicle” to “how does my coverage work?”.
Our Auto Nurse Specialists will also diagnose possible concerns that may turn into vehicle
breakdowns. Plain and simple: they’ll listen to your issues and point you in the right
direction.
Claim Advocate: If your vehicle breaks down or you have reason to believe it may be about to,
you’ll be routed to our Claims Advocacy™ specialists. This team is there to walk you through the
process, including coordinating towing to a repair facility and providing substitute
transportation. The Advocacy team will be there to support you before, during and after your
vehicle is repaired.
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